We want you to love your purchase from Lily! If you’re not completely satisfied, please review our return and refund guidelines below.

1. Return Window

You can request a return within 3 days of delivery.

2. Return Conditions

To be eligible for a return, items must be:

  • Unused and unworn
  • In their original packaging with all tags attached

3. Non-Returnable Items

Please note, the following items cannot be returned:

  • Sale items
  • Custom-made products

4. Refund Method

Refunds are provided as store credit or a gift card, valid for 3 months and sent to your registered email address.

5. Return Shipping Fee

A ₹129 deduction will be applied to cover return shipping costs.

6. Processing Time

Once we receive your returned item, your refund or store credit will be processed within 2–3 business days.

Note:

As we grow, we may expand our return options. For the latest policy updates, please check our website regularly.