Terms & Conditions

Welcome to Lily! By accessing or using our website, you agree to comply with these Terms & Conditions. Please read them carefully before placing an order.

1. General

  • This website is owned and operated by Lily.
  • By using our site or making a purchase, you agree to these Terms & Conditions, our Privacy Policy, and our Shipping & Return Policies.
  • We reserve the right to update or modify these terms at any time without prior notice.

2. Eligibility

  • You must be at least 18 years old, or use the site under the supervision of a parent or guardian, to make purchases.

3. Products & Orders

  • We strive to display accurate product images, descriptions, and prices. However, slight variations in color, fit, or design may occur due to photography or screen settings.
  • Placing an order does not guarantee availability. If an item is unavailable, we may cancel your order and issue a refund or credit.
  • We reserve the right to refuse or cancel orders suspected of fraud or misuse.

4. Pricing & Payments

  • All prices are listed in INR and include applicable taxes (if any).
  • Payment must be made in full at the time of placing your order through approved payment methods on our site.
  • We are not responsible for issues arising from third-party payment providers.

5. Shipping & Delivery

  • Orders are processed and shipped according to our Shipping Policy.
  • Delivery times are estimates and may vary due to courier delays, holidays, or unforeseen events.
  • Lily is not responsible for delays outside our control.

6. Returns & Refunds

  • Returns and refunds are governed by our Return & Refund Policy.
  • Store credits and gift cards are non-transferable and valid for 3 months from the date of issue.

7. Intellectual Property

  • All content on this site—including images, text, graphics, logos, and designs—is the property of Lily and protected under applicable laws.
  • Unauthorized reproduction or use of our content is strictly prohibited.

8. Limitation of Liability

  • Lily will not be liable for any indirect, incidental, or consequential damages arising from the use of our website, products, or services.
  • Our maximum liability is limited to the value of the order placed.

9. Governing Law

  • These Terms & Conditions are governed by and interpreted in accordance with the laws of India.
  • Any disputes will be subject to the jurisdiction of courts in Bangalore, Karnataka.